Cancellation Policy

Last updated: 18 Dec 2026

This Cancellation Policy applies to all services booked through AL-TAJ Tours and Travels Pvt. Ltd.

1. Customer-Initiated Cancellation (Before Confirmation)

Eligible for refund after deducting:

• Payment gateway charges
• UPI payments are fully refundable

2. Customer-Initiated Cancellation (After Confirmation)

Flights & Standalone Hotels

• Governed strictly by airline / hotel cancellation rules
• AL-TAJ acts only as an intermediary

Umrah & Ziyarah Packages

• Governed by AL-TAJ’s package-specific cancellation policy
• Certain components may be non-refundable once services are initiated

3. Partial Payment Cancellations

• Partial payments are allowed only for Umrah & Ziyarah packages
• Balance payment deadlines are communicated individually
• Failure to pay the balance may result in cancellation
• Refunds, if any, are subject to applicable deductions

4. No-Show & Unused Services

• No-shows or unused services are strictly non-refundable
• This includes flights, hotels, visas, transport, and packages

5. Chargebacks & Disputes

Initiating a chargeback may result in:

• Booking suspension or cancellation
• Account restrictions
• AL-TAJ reserves the right to contest disputes
• Chargeback fees or losses may be recovered from the customer

6. Right to Amend

AL-TAJ reserves the right to modify these policies at any time. The version available on the website at the time of booking shall prevail.